At [the5concept], we understand that the journey from selecting your favorite pieces to finally holding them in your hands is an exciting one. We’re dedicated to making this experience seamless, ensuring your items are delivered to you with care and efficiency.
Shipping is FREE for all orders over €399.
All parcels are shipped with POLISH POST, our national post. Extremely valuable parcels (+ 500€) will be upgraded for free with secure courier shipping. If you wish to have an upgrade, this can be arranged, but shipping costs will be higher (apologies).
Shipping takes around 3-5 days on average in Europe, 6 days to the US and around 7 days worldwide. See below for details. These are business days and exclude weekends.
We ship to: Poland, Europe, North America (USA & Canada), South America & Africa or beyond, we’ve got you covered.
For other destinations that are not described in the chart please get in touch with us.and contact us.
If you live outside the EU, customs may apply. All prices exclude these customs fees, so check your local post or government page for the applicable fees. If you are sending a gift, let us know, because usually there are no import duties for gifts.
If you are not sure, please contact us. We can help you with the customs declaration.
We only offer shipping with tracking. All packages are sent via our national postal service: Poczta Polska or selected courier services.
All our packages are sent in unbranded black boxes.
Please keep them and reuse them.
We do not take responsibility for damages made to packages after we ship them, in case of receiving a damaged package please CONTACT US.
Packing of your parcel: 1-3 days depending on orders
Poland: 2 business days
Europe: 4 business days
USA: 6-7 business days (please note that there have been rare instances where the parcel had to wait 5 days at the export facility to board a plane)
Other countries: 7-10 business days (please note that there have been rare instances where the parcel had to wait 5 days at the export facility to board a plane)
Business days means: excluding weekends and holidays.
Yes you can.
After purchasing, you will receive an email where you can follow your parcel
and this will also be available in your account >
We’re sorry. Please contact us asap and we’ll make sure it gets to you.
We are so sorry to hear that you are not satisfied with your order. Please visit our RETURNS page to learn about our returns process.
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